As first-time home buyers, my wife and I needed all the help we can get in the home-buying process, and Jack was there to guide us every step of the way!
From the moment of our first conversation to handing us the keys to our dream home, Jack was always there with an organized list of things-to-do (and perhaps more importantly, things-to-NOT-do), as well as his honest opinion regarding why he think a certain home is over-valued, or if it is a good find.
Jack is not only a true professional, but he has also made the extra PERSONAL effort to know our interests and goals (not just towards home-buying, but life in general), to shape and fine-tune our search criteria - those that are realistic, as well as those that are simply impossible (for the LA real estate market). Several times when I was anxious about certain aspects of our home, he even accompanied me to the local city and county offices to get my questions answered, and ease my worries.
Even after our offer was accepted by the sellers, Jack helped answer all our questions regarding the next-steps and timeline following 'closing' (loan, escrow, etc) to make sure that nothing is amiss in our path towards home ownership.
At the end of our (some say quick) search-to-close process of 40 days (March 8, first phone conversation to April 18, offer accepted on our dream home) we now consider Jack a family friend; we recently invited him to our housewarming party - I would recommend him to any of my friends looking to buy or sell a home!